If your staff are using personal instant messaging apps such as WhatsApp, Signal or Telegram for business, the smooth continuity of your company is at risk!

The aforementioned apps are all designed for use by an individual and not an organization, while typically they sit on the personal devices of whoever is using them. Because the end-to-end encryption of these apps is typically tied to the phones themselves, when those phones are lost or broken, your access to those conversations will disappear.

It is true that most personal chat apps offer a backup option, storing your messages in the cloud, but what you may not realize is that those messages are sitting unencrypted, and if that backup server were to ever be compromised, your messages would be exposed.

This isn’t just about confidentiality, it’s about how you handle your team

An increasing number of chat apps offer end-to-end encryption - preventing third-parties such as hackers, competitors and governments from reading or exploiting your conversations. Having your confidential conversations exposed can have disastrous consequences, but what you should be more concerned with is what happens if someone leaves your company.

When a member of your team quits (or is fired), if they’ve been using a personal chat app on their personal phone to do business, the business conversations and business contacts that rightfully belong to your company are walking out the door with them. Because most of us rarely change the industry we work in, those conversations and contacts are most likely going straight to your competitor, and quite possibly without even so much as a copy of that proprietary data remaining on your servers!

You have a business email address, where’s your business chat?

For years it has been standard practice for companies to offer their staff a business email account, often provided by Google (Gmail for business) or Microsoft (Outlook 365 for business). These accounts can be easily locked down by your company’s admin account if someone leaves your company, with all the conversation and contact data staying securely within the confines of your servers (or those of your provider). Why aren’t you doing the same for your staff’s chat apps?

Until now, a business chat app that was both end-to-end encrypted and offered simple admin features didn’t really exist, while those that did, focused on internal communication between team members. But now there’s Rolo, the secure business chat app with the messages, voice/video calls and file transfers all end-to-end encrypted by BlackBerry - The leader in secure communications trusted by banks and governments around the world.

Rolo is being built to hand data control back to the companies doing business together. With admin features like the ability to restrict the export of conversations and contacts, as well as the simple transfer of that data to replacement staff, you can make sure your business continues smoothly in spite of staff churn.

Rolo is designed to be the secure business chat app you use for communicating with your customers and/or suppliers, not just within the walled garden of your company. Rolo feels a little bit like email, in that you can simply create a new message and address it to anyone’s email address, and that person will receive an invite to Rolo from you in order to start an end-to-end encrypted conversation with you - They don’t even need to pay for a Rolo account!

The bottom line: If your team is using their personal chat apps for your business, your business continuity is at risk - Get a secure business chat app! We hope you give Rolo a go.